Customer Focus

  • 24/7 dedicated helpline and corporate help desk for customer support.
  • Help desks at Hospitals to enhance service for customers.
  • Patient empowerment through monthly newsletters and health talks.


  • Online enrolment and issuance of e-cards.
  • Customised network solutions to reduce the claim costs.
  • SMS/Email alerts that helps in tracking preauthorisation / claims requests.
  • Health Insurance Portfolio Analysis (HIPA) – a customised report that provides insights on your health insurance portfolio to help you analyze better.

Operational Excellence

  • We achieve the fastest turnaround time for all insurance transactions in the industry.
  • We respond to over 1 million calls in a year catering to over 21 million lives with an annual claim volume of 6.17 lacs.
  • Extensive National reach with cashless facility with annual volume of 4.81lacs, available at more than 600 locations.
  • Robust technology platform supports wide spectrum of services to growing volume of customers with wide range of health insurance products.
  • Skilled and trained manpower is the biggest asset of Vidal Health TPA Pvt. Ltd., and its core competence lies in superior claim management, fraud management, advanced analytics while ensuring quality care, promoting preventive care & wellness programs, advanced analytics and predictive modelling.